To confirm your booking / safari with African Jungle Adventures ltd, you will be requested to deposit at least 30% to 45% of the total cost of the safari package, to enable us reserve your gorilla, chimpanzee tracking permits and lodges were applicable. Bookings are confirmed when we send you a receipt regarding your payment. Payments can be wired direct to our bank account, or paid online by credit card. The balance of the safari is due 2 weeks prior to the departure date by credit card or Bank wire transfer. We also accept balance payment ON ARRIVAL but this MUST BE IN CASH. If your reservation is made within 30 days of departure, the entire cost of the tour must be paid at the time of confirmation.
If you cancel your booking before the final payment is due, your deposit will not be refunded. However, provided you notify us of your cancellation before your final payment is due; your deposit may be transferred to another safari you intend to travel.
Cancellations received will be subject to the following forfeit of tour cost:
61 days and above 20% of the tour cost
46-60 days 40% of tour cost
31-45 days 60% of tour cost
0-30 days 100% of tour cost
Cancellation fees are based on the date we send you a receipt of the initial deposit.
Uganda Rwanda Gorilla Permits booking and cancellation
Gorilla Permits cannot be guaranteed until we receive the initial deposit and actually pay for the permits at the Wildlife Authority Offices and Rwanda Development Board.
Cancellations – Once a gorilla permit is bought, it can’t be taken back, unless it’s sold but the chances of reselling it are very low and at a lower cost. Rescheduling of gorilla permits MAY be possible if you inform us early but this also depends on the availability, and can be done at an extra charge.
Claims and Refunds
Except for verifiable extenuating circumstances, refunds are not made for any missed tour services. Please see below our Limits of Responsibility. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the tour. Any adjustment considered will be based on the actual cost of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals.
Expenses covered are not refundable
The details of what your safari price includes and does not include are given on the “Dates and Prices” page for each tour.
Unless a specific accommodation is requested, we reserve or recommend the best available, reasonably priced, charming hotels/lodges with private bath, hot water, good service and value. We reserve the right to substitute equivalent or to superior hotels / lodges. If a hotel of equivalent standard is not available, we reserve the right to substitute the next best quality hotel / lodge. A refund may apply in this case.
We make every effort to arrange shared accommodations for single travelers when requested to do so. If the request cannot be honored, the quoted single supplement will apply.
Good physical and mental health is essential for the enjoyment of these active, outdoors safaris in Rwanda and Uganda. You may travel in rugged areas removed from modern medical facilities. Good physical conditioning is recommended as preparation for all safari packages, especially those involving trekking like gorillas and chimpanzee trekking as well as mountain hiking. By forwarding the deposit, the passenger certifies that he/she does not have any physical or other condition of disability that would create a hazard for himself/ herself or other passengers.
In case of any medical problem, the client should inform us early enough to enable us find strategies to handle his or her case, and ensure that this person enjoys the trip. In other words, it is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, high altitude, heat, cold, other natural phenomenon, or particular foods, notifies us and the tour leaders, in writing in advance of travel.